Frequently asked questions
Is your store currently operating?
Yes, our store is active. All items listed are available for immediate purchase—no need to contact us beforehand. Please ensure your shipping address is correct at checkout.
Is my personal information safe?
Yes. Our website uses SSL encryption to protect your data and ensure safe transactions. We only collect the information necessary to process your order, and we never share your data with third parties.
When will I get my order?
every order includes a tracking number, which will be emailed to you once your order has been shipped.
- U.S. Orders: Processing takes up to 2 business days. Delivery via USPS usually takes 7–14 business days.
- UK & Europe: Estimated delivery time is 4–8 business days after processing.
What payment methods do you accept?
We accept secure payments via PayPal and Stripe, two globally trusted platforms offering bank-level encryption. Your payment information is fully protected.
What if I never receive my order?
If your package is lost, delayed, or damaged in transit, please contact us. We’ll coordinate with the shipping provider and offer a refund or reshipment depending on the situation.